Catcat - April 16, 2020 “Emotional Engagement: The Magic Ingredient In Any Customer Experience”
Catcat - Sept. 27, 2018 “Dream Big: Customer Experience (CX) Strategies for User Experiences (UX)”
Individual Articles:
The Case to Replace Intranets with Bots, UX Magazine, February 14, 2017
The Mobile Revolution: Reconstructing Familiar Interactions, UX Magazine, May 2, 2016
The Top UX Predictions for 2016, Mary Brodie - contributor, UX Magazine, December 30, 2015
The Top UX Predictions for 2015, Mary Brodie - contributor, UX Magazine, December 20, 2014
The Top UX Predictions for 2014, Mary Brodie - contributor, UX Magazine, December 20, 2013
Usability Testing Includes Users as Stakeholders, UX Magazine, December 21, 2011
Internet Eavesdropping, designinteract.com, March 22, 2006
Navigational Systems Defined by Customer Experience, webreference.com, February 7, 2002
Mary Brodie Outlines the Requirements for Developing Successful Navigations and User Experiences, designinteract.com, February 13, 2002
Past presentations:
Listening: Three Shifts You Can Make to Connect and Build Empathy with your Customer, Big Design Dallas 2018, Dallas, TX
Listening with Empathy to Connect with Customers, CXTalks 2018, Dallas, TX
Six ways to bridge the distance between UX and Agile Virtual Teams, Big Design Dallas 2015, Addison, TX
"UX Practitioner? In an Agile virtual team? 6 ways to bridge the distance," Agile 2015, Washington DC
"Go from a Nebulous Vision to Iteration One in 3 Steps," Agile 2014, Orlando, FL
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