Many methods can be used to create unforgettable experiences. But you don't always need to hire a consultant to do this. It is something you can learn to do as well.



Online Training


How to create unforgettable (online) experiences - 5 Parts

In this training, you will get the UX professional's perspective of what it takes to create an unforgettable experience. Most of the advice is suitable for online experiences, but the information can be used for offline experiences as well.


This course is targeted towards Product Managers and individuals who want a more customer-centric perspective of their products and Designers who want to enter experience design and strategy.















There are 5 parts to the training:

  • Part 1: The Basics (currently in Beta) provides an overview of what an unforgettable experience is, why you need to create one, and what makes a great customer experience in general.
  • Part 2: What you think you do (TBD) is an overview of how you can use your brand and messaging when creating an experience
  • Part 3: What your competitors think you do (TBD) provides an overview of how to use your competitor products to create great experiences
  • Part 4: What your prospects and customers think you do (TBD) outlines how customer perception can also define - and twist - and experience
  • Part 5: How to use these perspectives to create an experience (TBD) is a practical course where we put all of what we learned in the other sections together and create our own experiences



Going from Nebulous Vision to Iteration One in 3 Steps

The business needs to have a tangible vision of what it wants to achieve - as does the team - before it starts building a product. Without this vision, the team is fractured and not working towards a common goal.


This lecture provides guidance for how UX can collaborate with business and technology teams to create a vision for a product and get started on Iteration One.



6 ways to Bridge the Distance between UX and Agile Virtual Teams

Agile can work for virtual teams - but there are some approaches you need to remember to do this successfully. Here are the 6 approaches that are discussed:

  • Meeting in person isn't the only way: Use your communication tools wisely
  • Makin' friends: Build relationships online
  • Broadcast: Work live and in real-time
  • Nobody reads: Be sure people read your work
  • Make it real: Share your work
  • Call a member of the audience: Keep people involved





© 2017 by Gearmark/Mary Brodie